Privacy Policy

Last updated: March 2026 — Compliant with GDPR (EU 2016/679)

1. Who We Are

BookPoint ("we", "us", "our") is a SaaS booking platform operated by BookPoint SRL. Our platform is available at bookpoint.net. For privacy-related inquiries: hello@bookpoint.net.

2. Data We Collect

Account data: Name, email address, and (optionally) Google account information when you register.

Business data: Business name, phone number, address and timezone provided during onboarding.

Booking data: Client names, email addresses and phone numbers entered when creating bookings (either by your clients or your staff).

Usage data: Log data, browser type, IP address and pages visited, collected automatically for security and performance purposes.

3. How We Use Your Data

  • To provide and improve the Service
  • To send transactional notifications (booking confirmations, reminders)
  • To process payments via Stripe
  • To authenticate users via Google OAuth
  • To send product updates and announcements (with your consent)
  • To comply with legal obligations

4. Third-Party Services

We work with the following third parties who may process personal data on our behalf:

  • Stripe — payment processing (Card data is never stored on our servers)
  • Google — OAuth authentication
  • SMS Gateway Master (sms-gateway-ae7e1.web.app) — SMS delivery (processed through tenant's own device)
  • mess-api.com — WhatsApp message delivery
  • SMTP providers (as configured by each tenant) — email delivery

Each third party operates under their own privacy policy and data processing agreements.

5. Data Retention

We retain your account data for as long as your account is active. Booking data is retained for 2 years after the booking date unless you request deletion. Usage logs are retained for 90 days.

6. Your Rights (GDPR)

As a data subject under GDPR, you have the right to: access, rectify, erase, restrict processing of, or port your personal data. You also have the right to object to processing and to lodge a complaint with your national supervisory authority.

To exercise your rights, contact: hello@bookpoint.net

7. Cookies

We use essential cookies to maintain your session and language preference. We do not use third-party advertising cookies. Analytics may use first-party cookies only.

8. Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access controls. However, no system is completely secure and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notification. The "Last updated" date at the top reflects the most recent revision.

Questions? Email us at hello@bookpoint.net.

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